The Joint Commission Oakbrook Terrace, IL, United States
May 31, 2017Full time
The Business Development Manager Laboratory identifies new customers and corporate customers to partner with. The Business Development Manager assists current customers and corporate customers in the decision process to pursue laboratory accreditation and Patient Blood Management certification. Responsibilities include the following: Initiates contact and follow-up with government agencies, customers, and corporate customers not yet accredited by the Joint Commission through the established sales cycle in order to close initial accreditation customer sales. Also, works with all existing customers to strengthen relationship and encourage use of certification add-on options, or other value-add accreditation services. Use SalesForce for documenting activities and demonstrating results. Arranges, plans, and conducts prospective customer development/sales meetings by telephone and in-person, with both internal Joint Commission staff and external customer contacts. Prepares and arranges for TJC leadership presentations that deliver key value messages about accreditation to potential customers and influencers. Coordinates these meetings as appropriate with Joint Commission’s Washington DC office and other value-add accreditation and certification programs. This position collaboratively works with other Joint Commission departments and staff to respond to customer inquiries and needs as part of the sales or retention cycles. Provides quarterly updates of prospective candidates and monthly reviews of current and deferred prospects. Assists Laboratory SBU in researching and identifying emerging accreditation opportunities as driven by Federal and State government influencers, private corporate activity or payers Qualifications: Qualified candidates must be able to demonstrate excellent oral and written communication skills necessary to produce proposals, reports, analysis and presentations. The ability to develop relationships and encourage influencer organizations, corporate customers, and independent customers to continue to use Joint Commission accreditation, and to extend accreditation opportunities to new organizations is essential. Ideal candidates must have demonstrated skills in delivering results, be a self-starter, and comfortable in a deadline-oriented environment. KNOWLEDGE AND EXPERIENCE REQUIRED: Proven track record in external relations, business development, customer relations/account management and/or sales. At least seven years of progressive experience in a health care relevant setting or a sales setting. (Recommended not required.) Master’s degree or equivalent experience. Familiarity with the healthcare environment and the role of the laboratory. Modest travel requirements for presenting to customers/prospects or representing Enterprise at laboratory industry meetings.